Electricity Bill Distribution in July 2024 - Quarterly and Monthly

Norfolk Island Regional Council (NIRC) is distributing quarterly electricity bills (April 1, 2024 - June 30, 2024) as well as monthly electricity bills (June 1, 2024 – June 30, 2024) in July.

Billing System 

All customer bills will be produced in the BESY billing system (even for those customers still on a legacy meter). If a service has had a time of use (TOU) meter installed prior to 30/6/2024, bills will be generated from the electronic metering data. Alternatively, accounts with legacy meters have already had their manual meter reading taken by NIRC staff and will be billed accordingly. 

Electricity Tariff

Electricity tariffs applied to a customer’s account depend upon the type of meter installed at the service location(s), whether a new time of use meter has already been installed and, if so, the date of its installation. There are three scenarios:

NOTE: Both legacy and time of use meter consumption information is reported in aggregate terms.

Manual Meter Readings 

Council and BESY are in the final stretch of rolling out the new TOU electricity meters in July 2024. The project team is still working through issues with some of these new meters. Around 80 affected meters have already been manually read in May and early July 2024 to ensure the accuracy of the data collected and associated bills.

Online Portal Access

The new BESY online portal to manage your account and view consumption data is now available. The portal provides access to all the data behind the total amounts of your electricity consumption by applicable tariff. To establish your online portal access for the first time or in case you have any questions, please email connect@besy.energy

Once logged in, you will be able to:  

• View your different sites (meaning your different services to be identified by its particular BESY number, e.g. BESY000111). 
• View your metered consumed and sold electricity quantities and download the underlying half-hourly data.    
• Control the settings of your devices, including the Daily Discharge Time as well as the Price Threshold for charging and discharging your battery. 
• View your electricity bill balance and pay your electricity bill if you have an outstanding balance. 

While the portal has only limited functions currently, our intention is to build on these features over time.

Please let us know if you have any feedback regarding the online portal once you start using it, as this will help us improve the user experience for everyone. You can send your feedback or comments to connect@besy.energy. 

Closing Balances from Prior Billing System 

Any outstanding balances or credits on customer accounts in Council’s old billing system have been rolled over into the new billing system and will appear in the “Account balance migration from prior system” line of the NIRC/BESY invoice. If you need more information on the underlying charges constituting these outstanding balances, please contact Customer Care.

NOTE: The “Opening Balance” line is used if a prior period NIRC/BESY invoice is still outstanding. The easiest way to determine if you have an outstanding NIRC/BESY invoice is to use the online portal or contact Customer Care. 

BPAY 

Invoices issued by Council’s new BESY billing system (with the NIRC and BESY branding) have new BPAY numbers. If you haven’t already done so, please update your BPAY instructions if you receive an invoice from the new billing system. As your account in the old system has been closed, BPAY payments using the prior instructions will result in significant delays in posting payments to your account.

Please make all payments to the new BPAY instructions, even for past due bills issued from the prior billing system. 

Generation Payments to Customers 

For eligible customers with a time of use meter on the new tariff structure, BESY will issue generation payments within 30 days of bills being distributed. If you are eligible for a generation payment, please send us your nominated account details by filling out the credit form that you can download from our BESY FAQ website. 

Bill Due Date

For all electricity bills issued by NIRC for the billing period of April 1, 2024 – June 30, 2024, customers will have at least three weeks to pay from the billing date displayed on the invoice.

This new billing cycle is another important milestone for the energy transition on Norfolk Island as lower electricity tariffs are passed through to residents and businesses due to the uptake of solar and batteries. We thank you once again for your continuous support in this essential process.

If you have any questions regarding the energy transition, including your new electricity bill, please email connect@besy.energy or reach out to Customer Care.